FAQ


Frequently Asked Questions

 


 

Are there any employment opportunities at Hollywood & Highland?

For potential employment opportunities at any of the retailers at Hollywood & Highland, please visit the store in which you are interested for details and employment information, or visit the store website.

 

Can you provide me with information about the shuttle to the Hollywood Bowl from Hollywood & Highland?

Hollywood Bowl Shuttle
Hollywood & Highland is one of the Hollywood Bowl’s shuttle locations. The shuttle currently operates from Orange Court, located off of Orange Drive, between Hollywood Blvd. & Franklin Ave. The cost of the shuttle is $5.00 roundtrip, per person with exact change available on-site. The cost of the shuttle is FREE when you show your Metro Red Line Tap Card or Metro Bus Pass.

Shuttles depart 2 ½ hours prior to concert time in 15 minute intervals. The last shuttle departs at concert time. Shuttles will begin departing the Hollywood Bowl back to Hollywood & Highland immediately following the end of the concert. Buses are wheelchair accessible.

Parking at Hollywood & Highland to take the shuttle can be accessed from Highland Avenue or Orange Drive.

 

Do you offer valet parking at Hollywood & Highland? If so, how much does it cost?

Yes, valet parking is available on level P2 of the parking structure. It’s properly marked as you enter the structure off of Highland Avenue or Orange Drive. The cost is an additional $7.00 to the regular parking rates.

 

How do I find out what’s happening at Hollywood & Highland?

There are multiple ways to find out what’s happening at Hollywood & Highland. You can check out upcoming events at our events webpage. You can sign up for our monthly e-newsletter online. Become a fan of Hollywood & Highland on Facebook to find out what’s happening and to view exclusive photos of celebrities as well as behind the scene event photos. Or you can follow Hollywood & Highland on Twitter .

 

How do I find something I’ve lost at Hollywood & Highland?

Contact the Hollywood & Highland Security Office at (323) 468-2270.

 

How do I get a brochure of Hollywood & Highland?

Contact the main number at Hollywood & Highland to request a brochure (323) 817-0200 or e-mail hhinfo@cimgroup.com. You may also stop by the Visitor Information Center on Level 1 to pick up a brochure.

 

How do I get to local tourist sites from Hollywood & Highland?

The Hollywood Visitor Information Center located in Hollywood & Highland can provide you with ALL the information necessary to get you to local tourist sites. The Hollywood Visitor Information Center is located on level 1 (off Hollywood Blvd.) 323.467.6412. Additional information can be found on our Tourist Information webpage.

Hollywood & Highland is also a stop on the Metro Red Line subway station which can provide easy access to North Hollywood (Universal City / Studios) as well as Downtown LA.

 

If I have a tour bus coming to Hollywood & Highland

All tour busses may drop off or pick up at Orange Court which is located on Orange Drive just north of Hollywood Blvd. The parking of busses is on a first-come, first-served basis when space is available and for not more than one hour. Tour busses may park on the north side of Orange Court and tour vans on the south side. There is no charge or fee to park and no overnight parking allowed. Any special request must be made through Hollywood & Highland Transportation Manager at GCastro@hollywoodandhighlandsecurity.com . Bus drivers must shut off their engines as soon as possible to keep the noise and emissions to a minimum. All advanced notifications are welcome.

 

Is Hollywood & Highland family friendly?

Hollywood & Highland is definitely a family friendly environment. Hollywood & Highland has numerous stores, restaurants, eateries, and entertainment that are fun for the whole family. Stores such as SWEET! Hollywood, Sanrio, Gap / Gap Kids / Gap Baby, and Skechers provide family friendly ideas and gifts for everyone.

California Pizza Kitchen is always filled with families and great food. Other eateries that are great for the family include: Cold Stone Creamery, Hard Rock Café, Dave & Buster’s and Johnny Rockets.

Bowling at Lucky Strike Lanes, catching a movie at the Chinese 6 Theatres, or taking a tour of the Dolby Theatre is also something that everyone will enjoy.

 

Is Hollywood & Highland open during Oscar weekend?

On the Saturday of Oscar weekend Hollywood & Highland is open and accessible to the public during normal business hours (10:00am – 10:00pm) with the exception of Dolby Theatre Walk on levels 1 and level 2.

On Oscar Sunday Hollywood & Highland (including parking) is completely closed to the public and will re-open the Monday after Oscars will normal operating hours (10:00am – 10:00pm).

 

Is there any nightlife or evening entertainment at Hollywood & Highland?

Hollywood & Highland offers 3 nightclub experiences with OHM Nightclub, Hard Rock Cafe, and Lucky Strike Lanes. Restaurants, such as The Grill on Hollywood, Trastevere Ristorante Italiano, Dave & Buster’s, Cabo Wabo Cantina and Hard Rock Cafe offer full bar service into the evening with select restaurants hosting Happy Hour specials. In addition, Hollywood & Highland is home to the TCL Chinese Theatre as well as Chinese 6 Theatres for the movie watchers.

Hard Rock Cafe
(323) 464-7625

The 20,000 sq. ft. cafe includes spacious seating, a live music area, a vibrant bar and two Rock Shops featuring Hard Rock’s limited-edition merchandise. Hard Rock Cafe Hollywood showcases an 18′ x 4′ Rock Wall, touch screens in booths throughout the cafe, and more.

OHM Nightclub
(323) 337-1315

Ohm Nightclub is the hottest new club to open in Hollywood. We feature state of the art lighting with over 150 LED screens linked together for an incredible Vegas style light show. Our sound system is powered by 150,000 watts of heart pounding bass giving life to our venue. Located on the 4th level of Hollywood & Highland complex, our fabulous, one of a kind giant outdoor patio is located directly above the world famous Hollywood Boulevard. The Ohm Lab is a unique back room with 5000 square feet of vintage environment and its own sound system. In total, over 19,000 square feet can accommodate up to 1,100 people for a spectacular night of dancing or for your own private event. And, coming soon, an eclectic menu of small plates to satisfy any palate. Come experience the power of OHM.

Lucky Strike Lanes
(323) 467-7776

Open 11am to 2am, Lucky Strike Lanes is a premium bowling alley / lounge featuring a nightclub quality audio system, a multi-screen video exhibition system, a 30 ft bar, happy hour specials, and a quality menu of appetizers, burgers, finger foods, and pizza.

Dave & Buster’s
(323) 603-2400

Delicious American,  fun gourmet food, drinks and the best and biggest arcade games – all under one roof!  Great for the whole family, parties, company and other events, or just a fun night out.
Hours of operation: Monday and Tuesday from 11:00 a.m. to midnight and Wednesday through Sunday from 11:00 a.m. to 2:00 a.m

Chinese 6 Theatres
(323) 461-3331

Located adjacent to the world-famous TCL Chinese Theatre, the Chinese 6 Theatres boast the most advanced technological achievements in film and sound presentation and feature a VIP Lounge with reserved balcony seating and private concession service.

 

What are Hollywood & Highland hours?

Monday through Saturday from 10:00am – 10:00pm
Sunday from 10:00am to 7:00pm
**Theatres, clubs, and select restaurants have extended hours.

 

What are Hollywood & Highland Holiday hours?

Christmas Day
the center is closed, but some stores may select to remain open. Please call individual stores to determine. The Management Office is closed on Christmas Day.

Christmas Eve
stores close early at 7pm.

New Year’s Eve
stores close early at 7pm.

New Year’s Day
the center is open during normal operating hours. The Management Office is closed.

Thanksgiving
the center is closed but some stores may elect to remain open. Please call individual stores to determine.

The Management Office is closed on Thanksgiving Day.

Day After Thanksgiving Day
the center operates under regular operating hours. The Management Office is closed.

Easter
Regular Hours.

July 4th
the center is open during normal operating hours.

 

What are the parking rates at Hollywood & Highland?

Parking rates are $2.00 for up to 2 hours with validation from Hollywood & Highland participating shops, restaurants or nightclubs; $2.00 for up to 4 hours with validation from participating cinemas; $1.00 for every 15 minutes thereafter. Daily maximum is $13.00. The parking structure is open 24 hours a day, 7 days a week. The Dolby Theatre and the The Ray Dolby Ballroom DO NOT validate.

 

What are the rules and regulations for dropping off and picking up guests?

All tour busses may drop off or pick up at Orange Court which is located on Orange Drive just north of Hollywood Blvd. The parking of busses is on a first-come, first-served basis when space is available and for not more than one hour. Tour busses may park on the north side of Orange Court and tour vans on the south side. There is no charge or fee to park and no overnight parking allowed. Any special request must be made through Hollywood & Highland Transportation Manager at GCastro@hollywoodandhighlandsecurity.com . Bus drivers must shut off their engines as soon as possible to keep the noise and emissions to a minimum. All advanced notifications are welcome.

 

When is the best time to visit Hollywood & Highland?

The most popular times to visit Hollywood & Highland is when an event is going on or during the weekends. To view upcoming events at Hollywood & Highland please visit our event webpage. Any time is really a great time to visit us. We have so much to offer with over 60 retail stores, 9 full-service dining restaurants, the world-renowned Dolby Theatre, the famous TCL Chinese Theatre (formerly Grauman’s), TCL Chinese 6 Movie Theatres, 2 popular nightclubs, and Lucky Strike Bowling Lanes.

 

Where can I stay if I want to visit Hollywood as well as Hollywood & Highland?

There are multiple hotels located within 1 mile of Hollywood & Highland. Directly next door to Hollywood & Highland is the award winning Loews Hollywood Hotel . Other neighboring hotels include: Hollywood Roosevelt Hotel, Holiday Inn Express and the Best Western Hollywood Hills Hotel.

 

Where can Hollywood & Highland gift card be used?

Gift cards can be used at all participating Hollywood & Highland retailers, Loews Hotel and Dolby Theatre.

 

Where do I get parking validations for Hollywood & Highland?

Numerous stores, restaurants, and eateries throughout Hollywood & Highland validate parking with a purchase. The Dolby Theatre and the The Ray Dolby Ballroom DO NOT validate.

 

Where do I park when visiting Hollywood & Highland?

Hollywood & Highland has a public parking facility with 2 available entrances. One entrance is at the Johnny Grant Way located on Highland Avenue just north of Hollywood Blvd. The 2nd entrance is located on Orange Drive (which parallel’s Highland Avenue on the West side) and is just north of Hollywood Blvd.

 

Who do I contact about booking events at Hollywood & Highland?

Ashley Henderson
Director, Special Events
(323) 817-0212
ahenderson@cimgroup.com